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FAQs

What training do caregivers have?

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We offer a customized online training program—with subsequent testing—that is approved by the Home Care Services Branch. In addition, our qualified personnel provide hands-on training for specialized skills such as transferring using Hoyer lifts, slide boards, and other procedures that are tailored to San Diego Compassionate Caregivers clients’ needs.

What training do caregivers have?2025-11-12T08:30:17-05:00

Are your caregivers insured and bonded?

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At San Diego Compassionate Caregivers, all our caregivers are agency-employed, fully insured, and bonded per Home Care Services Branch requirements. Our insurance includes general and professional liability coverage along with a non-owned auto policy for extra protection. We also uphold rigorous hiring standards. The Caregiver Provider Management Branch conducts comprehensive background checks in collaboration with the DOJ and FBI, with any non-traffic infractions undergoing further review. Additionally, we perform thorough reference checks for our home-care aids.

Are your caregivers insured and bonded?2025-11-12T08:30:25-05:00

Is your agency licensed?

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Yes. We are licensed by the Home Care Services Branch, a division of the California Department of Social Services. Our HCO# is 374700144.

Is your agency licensed?2025-11-12T08:31:07-05:00

What are my payment options for home care services ?

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We accept the following forms of payment: Electronic checks Personal checks Credit cards Long-term care insurance reimbursements VA reimbursements We are happy to assist our clients with the paperwork involved to receive reimbursement from long-term care insurance companies or the VA.

What are my payment options for home care services ?2025-11-12T08:30:46-05:00

How much does our service cost?

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Pricing is $45/hour for 4-9 hours and $42 per hour for 10-12 hours of service. However, prices can vary based on care needs and frequency of care. Contact us for a complimentary in-home assessment to find out how much home-care services will cost for you or your loved one. Billing statements are provided via email or mail usually bi-weekly.

How much does our service cost?2025-11-12T08:30:46-05:00

What geographic areas do you serve?

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We proudly serve all of San Diego County including Carlsbad, Oceanside, Encinitas, Solana Beach, Del Mar, Rancho Santa Fe, La Jolla, Coronado, Point Loma, Vista, San Marcos, Escondido, Rancho Bernardo, San Diego, La Mesa, El Cajon, Poway. If you’re unsure whether we serve your specific area, please contact us for confirmation.

What geographic areas do you serve?2025-11-12T08:31:07-05:00

Do I have to sign a contract?

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Flexibility is key to our service. We do not require long term contracts and we always allow you the freedom to adjust services as your needs evolve. We work with you to establish an agreement that feels right.

Do I have to sign a contract?2025-11-12T08:30:46-05:00

Why hire a caregiver through San Diego Compassionate Caregivers versus a private caregiver?

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Choosing our agency offers several advantages: Administrative Support: We handle all payroll taxes, workers’ compensation, and liability concerns, giving you peace of mind. Access to Family Portal: allows you to view what happened with your loved one and what assistance they received during the shift. You can also leave your notes and assign tasks that you want a caregiver to do. Backup Services: If your primary caregiver is unavailable, we provide prompt backup support. Vetted Professionals: Our rigorous screening, supervision, and training processes ensure that only the most qualified caregivers are assigned to you.

Why hire a caregiver through San Diego Compassionate Caregivers versus a private caregiver?2025-11-12T08:31:07-05:00

How long will it take to get a caregiver?

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Your needs are our priority. Depending on your situation, we can provide a caregiver as quickly as needed—whether that’s immediately for urgent care or at a scheduled time that works best for you. In order to get the best fit for a client we prefer to have 24-48 hours of notice.

How long will it take to get a caregiver?2025-11-12T08:31:27-05:00

What if I want to change caregivers?

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We understand that finding the perfect match is essential. If you ever feel a change is needed, simply let us know. We will work closely with you to make a smooth transition until you’re completely satisfied with your care.

What if I want to change caregivers?2025-11-12T08:31:27-05:00
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