Privacy Policy for San Diego Compassionate Caregivers, Inc.


Introduction

Welcome to San Diego Compassionate Caregivers, Inc. ("we," "our," or "us"). We are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, process, and disclose your information, including personal information, in conjunction with your access to and use of our website, sdcompassionatecare.com, and our services.

We provide non-medical, in-home care services. We understand the sensitive nature of the information you may share with us, and we treat it with the utmost care and respect. By using our website or services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.


1. Information We Collect

We collect information that you provide directly to us, information we collect automatically when you use our website, and information we may receive from third parties.

A. Information You Provide to Us

  • Contact Information: When you fill out our contact form, request a free assessment, or otherwise communicate with us, we collect information such as your name, email address, phone number, and mailing address.
  • Client Information: To provide personalized care, we may collect information about the potential care recipient, including their health needs, preferences, and daily routines. This may include sensitive information, which we handle with the highest level of confidentiality.
  • Applicant Information: If you apply for a position with us, we collect information related to your application, such as your resume, employment history, and references.

B. Information We Collect Automatically

When you visit our website, we may automatically collect certain information about your device and browsing activity.

  • Log Data and Device Information: We may collect log data, such as your IP address, browser type, operating system, pages viewed, and the dates and times of your visits.

  • Cookies and Similar Technologies:     We use cookies to help us understand how you interact with our website. Cookies are small data file s stored on your hard drive or in device memory. They help us improve our website and your experience. You can usually set your browser to remove or reject browser cookies.


2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Provide and Improve Our Services: To respond to your inquiries, schedule assessments, and create personalized care plans.
  • To Communicate With You: To send you information about our services, respond to your requests, and provide customer support.
  • For Safety and Security: To protect the safety and security of our clients, caregivers, and the public.
  • For Hiring Purposes: To process employment applications and manage our team.
  • To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.


3. How We Share and Disclose Information

We do not sell your personal information. We may share your information only in the following circumstances:

  • With Your Consent: We may share your information with family members, legal representatives, or other individuals when we have your explicit consent to do so.
  • With Our Caregivers: We share necessary information with our caregivers to provide you with your scheduled services. Our caregivers are bound by confidentiality obligations.
  • Service Providers: We may share information with third-party vendors and service providers who perform services on our behalf, such as website hosting and email services. These providers are contractually obligated to protect your information and use it only for the services we have requested.
  • Legal Compliance and Protection: We may disclose your information if required by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or in urgent circumstances to protect the personal safety of our clients, caregivers, or the public.


4. Data Security

We have implemented administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, and destruction. While we strive to protect your personal information, we cannot guarantee its absolute security.


5. Your California Privacy Rights (CCPA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA). This section describes your CCPA rights and explains how to exercise them.

  • Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell.
  • Right to Delete: You have the right to request the deletion of your personal information that we have collected, subject to certain exceptions.
  • Right to Opt-Out of Sale/Sharing: We do not sell or share personal information as defined by the CCPA. We do not have a "Do Not Sell or Share My Personal Information" link because we do not engage in such activities.
  • Right to Correct Inaccurate Information: You have the right to request the correction of any inaccurate personal information we hold about you.
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.


How to Exercise Your Rights: To exercise your rights to know, delete, or correct, please contact us using the information in the "Contact Us" section below. We will need to verify your identity before processing your request.


6. Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.


7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the new policy on our website and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.


8. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

San Diego Compassionate Caregivers, Inc.

Email: info@sdcompassionatecare.com

Phone: (760) 390-0091

Address: 2173 Salk Avenue, Suite 250, Carlsbad, CA 92008